Monthly Archives: May 2017

Division in the Autism Community – what next for us?

“It’s very hard for members of the three groups to find common ground.  People tend to see autism through the lens of personal experience.  An autistic college student who has trouble with organization and social skills is likely to view autism very differently from a parent whose child is non verbal, cognitively disabled, and self injurious. “

Source – Division in the Autism Community – what next for us?

The 5 Steps of Successful Customer Journey Mapping

One common frustration about the process of customer journey mapping is the lack of organization-wide or even industry-wide standardization. What are the key steps of journey mapping, and in what order should they be completed? Effective customer journey mapping follows five key high-level steps:

Source: The 5 Steps of Successful Customer Journey Mapping

On Conference Speaking · Hynek Schlawack

“I’ve seen quite a bit of the world thanks to being invited to speak at conferences. Since some people are under the impression that serial conference speakers possess some special talents, I’d like to demystify my process by walking you through my latest talk from start to finish.”

Source: On Conference Speaking · Hynek Schlawack