Top-down vs. Bottom-up KM: Insights from the Katrina response

“The messiness of the web often deals with the messiness of disasters better than centralised systems which can fall over under pressure!” A Facebook friend posted this today, reminded me of these early thoughts I had back in the aftermath of Katrina along similar lines. But back then we didn’t have Twitter, we didn’t have […]

Companies and superlinear scaling

Cities, West says, scale superlinearly (aka increasing returns to scale) whereas companies scale sublinearly (aka economy of scale). Which is why cities typically last a long time, and companies (and animals, for that matter) typically die young.

What if you could structure your company to scale superlinearly?

Labels, standardization, and missing the point

The problem with putting a label on something is that it becomes all too tempting to commoditize anything that uses the label, to standardize until everything in that label can be turned into a checklist or piece of software. My first real experience with this was with Knowledge Management. So much promise when I first […]