Service design is getting more and more attention in government at the moment, but many people still don’t understand what it is. The most common question I hear – from people both inside and outside government – is: “Isn’t that just UX (user experience) design?” Let’s be clear: service design and UX design are not the same, because a service is different from a user’s experience.
Source: Service design: Isn’t it just UX with a different name? | GDS design notes
18F builds effective, user-centric digital services focused on the interaction between government and the people and businesses it serves.
Source: 18F Digital Services Delivery
If the government were run like a business, what kind of business would it be? It’s easy enough to think of the President as CEO, and the Congress as the Board of Directors (kind of), but who would be the shareholders? The customers? How would this effect government employees? What would be the “product”?
Most importantly, where do citizens fit into this model?
In the conversation around cutting government spending, the education system always seems to get caught in the middle. Especially the teachers. Do they get paid enough? Too much?
Stories earlier this week about President-elect Barack Obama and his Blackberry got me thinking about how our elected leaders and their staffs are (or not) using the potential of “stuff 2.0” (“stuff” = “web”, “enterprise”, “KM”, etc) in the execution of their duties.
For example: It used to make sense for Senators and Congressmen to basically live in Washington, DC and go back to their home districts on occasion; after all, they have to be present in order to vote. But does that still make sense?
With the technology available for collaboration, and the security of PKI and other technologies to support digital voting, why not flip that around? Set up your main base in your home state / district and travel to Washington, DC for special occassions.