Service design is getting more and more attention in government at the moment, but many people still don’t understand what it is. The most common question I hear – from people both inside and outside government – is: “Isn’t that just UX (user experience) design?” Let’s be clear: service design and UX design are not […]
18F builds effective, user-centric digital services focused on the interaction between government and the people and businesses it serves. Source: 18F Digital Services Delivery
If the government were run like a business, what kind of business would it be? What does it mean to “run government as a business”?
In the conversation around cutting government spending, the education system always seems to get caught in the middle. Especially the teachers. Do they get paid enough? Too much?
Stories earlier this week about President-elect Barack Obama and his Blackberry got me thinking about how our elected leaders and their staffs are (or not) using the potential of “stuff 2.0” (“stuff” = “web”, “enterprise”, “KM”, etc) in the execution of their duties. For example: It used to make sense for Senators and Congressmen to […]