Service design: Isn’t it just UX with a different name? | GDS design notes

Service design is getting more and more attention in government at the moment, but many people still don’t understand what it is. The most common question I hear – from people both inside and outside government – is: “Isn’t that just UX (user experience) design?” Let’s be clear: service design and UX design are not […]

Government 2.0

Stories earlier this week about President-elect Barack Obama and his Blackberry got me thinking about how our elected leaders and their staffs are (or not) using the potential of  “stuff 2.0” (“stuff” = “web”, “enterprise”, “KM”, etc) in the execution of their duties. For example:  It used  to make sense for Senators and Congressmen to […]