The art (or not) of the apology

Wednesday evening I read Apologizing like a human, not a corporation on the 37signals blog (which, of course, reminded me of the similar chapter in Rework). Good advice, seems like common sense. On Thursday morning I received two apologies in my e-mail. One was a perfect example of apologizing like a human, the other not […]

Learning from failure (is overrated)

Failure and the fear of failure are two completely different things. That’s what I wrote in my copy of Rework at the end of the “Learning from failure is overrated” section. It came to mind last night as I was reading Children With Disabilities and Making Mistakes. In the article, Zach brings up one of […]