Design for users (not customers)

The real issue with many of the official systems, processes, and tools we use every day isn’t that they were poorly designed or executed. It’s that they were designed and implemented based on what the people paying the bills (customers) think they should be, instead of what the people actually using them (users) need them to be.

Manage The System, Not The People

“For me, this is an example of the role of the manager. I was not the leader because the idea to form a circle in the middle was not mine. I was not a coach because I didn’t help any person with their contribution. And I was not a director because I didn’t provide any specific rules or […]

A systems approach to food and nutrition – Michael Pollan’s “In Defense of Food”

Eat food. Mostly plants. Not too much. These seven words make up the entirety of the “eater’s manifesto” that is the subtitle of Michael Pollan‘s book In Defense of Food: An Eater’s Manifesto. Of course, if the “doing” were as easy as the “saying”, Pollan wouldn’t have needed 200+ pages to explain the three rules […]

C-C-C-C-Complexity

As a Systems Engineer working on a huge system-of-systems, complexity is a part of my daily life.  (I’m not complaining – I love it!).  But not everyone involved always recognizes the situation as complex, as opposed to simply complicated.  Of course, not everyone is in a position where they see the complexity; it all depends […]