Effective efficiency from Frank Patrick’s Focused Performance Weblog.
Jack Vinson and Jim McGee presented a session at BlawgThink about how knowledge management and collaboration affect productivity and process, which I like to look at as effectiveness and efficiency. (Now you know why the phrase appeals to me so much.)
BlawgThink attendee Jeffrey Phillips has also written a bit about process, etc in several posts: Sometimes process doesn’t matter and Actively Unhelpful are two that have caught my eye in recent days.
In the old days of the Industrial Age the relationship between efficiency and effectiveness was, for the most part, a linear one: the more efficient you were, the more effective (productive) you were. Even in the information age there are some activities which are, in essence, information assembly lines in which this relationship holds.
True knowledge work (whatever that is), however, seems to me to have an inverse relationship between efficiency and effectiveness. In other words, the more efficient a process the less room there is for the “waste” that is necessary to support innovation.
I don’t believe this is a straight linear relationship, though, nor is it likely a purely exponential relationship. Somewhere along the line, there is a spike that shows the optimum amount of efficiency to achieve maximum effectiveness in a given knowledge acitivity. (Note that, unlike an assembly line situation where most situations are very similar, true knowledge activities are almost always unique.)
Of course, this all goes back to what exactly we mean by knowledge work. There, I think more than anywhere, the definition of “productivity” and “effectiveness” is truly in the eye of the beholder.