Social Media is Broken…Communities Can Help – The Community Roundtable

“Community managers have been unpacking engagement for decades and unlocking its secrets. We’ve turned what community professionals know about engagement into TheCR’s Work Out Loud model, which categorizes different types of engagement based on their core value – validate to increase comfort, share to increase connection, ask & answer to increase trust and explore to increase partnership.”

Source: Social Media is Broken…Communities Can Help – The Community Roundtable