The secret sauce: it’s not the app it’s the service

What do I mean when I say the totality? A service isn’t just the user perspective (how a service is experienced). It’s also the organisational perspective (how a service is delivered). Not one, or the other. Without this totality the service will always be lacking.

Jess Leitch: The secret sauce: it’s not the app it’s the service

Author: gBRETTmiller

I'm not lost, I'm wondering

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