Email is A Problem, But Meetings Are the Collaboration Issue. « Simon Terry

In a world in which all other forms of management are subjected to performance scrutiny meetings escape attention because they are where managers try to create performance scrutiny.

Source: Email is A Problem, But Meetings Are the Collaboration Issue. « Simon Terry

Why Tech Support Is (Purposely) Unbearable

“Don’t think companies haven’t studied how far they can take things in providing the minimal level of service,” Mr. Robbins said. “Some organizations have even monetized it by intentionally engineering it so you have to wait an hour at least to speak to someone in support, and while you are on hold, you’re hearing messages like, ‘If you’d like premium support, call this number and for a fee, we will get to you immediately.’”

Source: Why Tech Support Is (Purposely) Unbearable

Here’s Why Viking Economics Are Superior

The Nordic model assumes a rested worker is a productive worker.

“But it’s not just our own history we have to look toward. Too often, we’re unaware of societies that have tackled similar economic problems and taken giant strides forward; without that knowledge, it’s hard to visualize the big changes we need to make.”

Source: Here’s Why Viking Economics Are Superior

Design Better Forms — uxdesign.cc – User Experience Design

Whether it is a signup flow, a multi-view stepper, or a monotonous data entry interface, forms are one of the most important components of digital product design. This article focuses on the common dos and don’ts of form design. Keep in mind that these are general guideline and there are exceptions to every rule.

Source: Design Better Forms — uxdesign.cc – User Experience Design

h/t @jcantroot

The Age of Social Transformation (Drucker, 1995)

This is true whether the knowledge worker commands advanced knowledge, like a surgeon, or simple and fairly elementary knowledge, like a junior accountant. In either case it is the knowledge investment that determines whether the employee is productive or not, more than the tools, machines, and capital furnished by an organization. The industrial worker needed the capitalist infinitely more than the capitalist needed the industrial worker–the basis for Marx’s assertion that there would always be a surplus of industrial workers, an “industrial reserve army,” that would make sure that wages could not possibly rise above the subsistence level (probably Marx’s most egregious error). In the knowledge society the most probable assumption for organizations–and certainly the assumption on which they have to conduct their affairs–is that they need knowledge workers far more than knowledge workers need them.

The Age of Social Transformation