What do I mean when I say the totality? A service isn’t just the user perspective (how a service is experienced). It’s also the organisational perspective (how a service is delivered). Not one, or the other. Without this totality the service will always be lacking.Jess Leitch: The secret sauce: it’s not the app it’s the service
That being said, I’m here to argue that without integrating the needs of our ecological and social fabric, design thinking is obsolete. Not only does it generate less value, it also directly contradicts the “human-centered approach” that IDEO claims since its beginnings in 1978. I will go as far as saying that Tim Brown himself, consciously or not, knows it.FXPasquier – Design Thinking misses a fourth circle. Ikigai comes to the rescue.
The sciences of complexity are a variety of process-oriented areas of research exploring non- linear dynamics within complex systems. As I have mentioned before, the simplest definition for a complex system is any system with more than three interacting variables. Complexity is thus a common feature of the world we inhabit.Daniel Christian Wahl – Understanding complexity: A prerequisite for sustainable design
Since it began operations in 2010, Uber has grown to the point where it now collects over $45 billion in gross passenger revenue, and it has seized a major share of the urban car service market. But the widespread belief that it is a highly innovative and successful company has no basis in economic reality.Hubert Horan: Uber’s Path of Destruction – American Affairs Journal
Since time immemorial humans have complained that life is becoming more complex, but it is only now that we have a hope to analyze formally and verify this lament. This article analyzes the human social environment using the “complexity profile,” a mathematical tool for characterizing the collective behavior of a system. The analysis is used to justify the qualitative observation that complexity of existence has increased and is increasing. The increase in complexity is directly related to sweeping changes in the structure and dynamics of human civilization—the increasing interdependence of the global economic and social system and the instabilities of dictatorships, communism and corporate hierarchies. Our complex social environment is consistent with identifying global human civilization as an organism capable of complex behavior that protects its components (us) and which should be capable of responding effectively to complex environmental demands.Yaneer Bar-Yam – COMPLEXITY RISING: From Human Beings to Human Civilization, a Complexity Profile
Even if you are not a reductionist and believe, as I do, that there is genuine causal power and functionality in the arrangements of things that is not contained in the things themselves or fully explainable by their low-level interactions, you are still left with the question of where that functionality comes from. It does feel like it somehow violates the conservation of causal power for evolution to have simply created systems that can do things – truly amazing, incredibly powerful things – from the mundane, purposeless matter that we are all made of.Kevin Mitchell – Were the principles of life invented or discovered?
Many people believe that complexity is just higher order complicatedness i.e. that there is a continuum and that the difference is one of degree, not type. When one considers however how very different these states are from each other, I tend to agree with Dave Snowden when he says that there are in fact phase shifts between them i.e. they are fundamentally different types of systems.
Why is this important: as long as decision-makers believe they are dealing with complicated systems, they will assume they are able to control outcomes; find solutions to problems and waste a lot of money on expert consultants to give them the “answers”. For organisations to become more resilient and sustainable, business science simply has to move beyond its Newtonian foundations towards an understanding of complexity.Sonja Blignaut – 7 Differences between complex and complicated
The default marketing strategy for this category of tool is to emphasize efficiency….
The marketing from efficiency argument is simple to articulate and deeply rooted in an industrial mindset. Tools are good if they make workers more efficient; Frederick Taylor opined on the size and shape of shovels to improve the efficiency of strong-backed men moving stuff from pile A to box B. Knowledge workers aren’t shoveling coal. None of us work in typing pools.
These tools and their effective (not efficient) use are better understood from the perspective of augmentation laid out by Doug Engelbart. Saving keystrokes isn’t the point; redistributing cognitive load is.Jim McGee – Knowledge Work Effectiveness not Efficiency
As software eats more of the world, we’re abstracting more controls to panes of glass. Touchscreen-based user interfaces are more flexible and cheaper to design, develop, deploy, and iterate than dedicated physical controls. But touchscreens come at the expense of nuanced control in critical situations, where tighter feedback loops between the system and its operators can make all the difference.Jorge Arango – Touch Screens and the Loss of Nuanced Control
There is no standard. There is only the ongoing work to learn, to work with others and to be better. This vulnerable mindset keeps us outwardly engaged and with a strong focus on learning and adaptation. Engaging with our communities and helping them to create change, learn and adapt is an important part of this process of mastery.Simon Terry – Brittle Careers