When you’re accustomed to privilege, equality feels like oppression.

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Why Tech Support Is (Purposely) Unbearable

“Don’t think companies haven’t studied how far they can take things in providing the minimal level of service,” Mr. Robbins said. “Some organizations have even monetized it by intentionally engineering it so you have to wait an hour at least to speak to someone in support, and while you are on hold, you’re hearing messages like, ‘If you’d like premium support, call this number and for a fee, we will get to you immediately.’”

Source: Why Tech Support Is (Purposely) Unbearable

Design Better Forms — uxdesign.cc – User Experience Design

Whether it is a signup flow, a multi-view stepper, or a monotonous data entry interface, forms are one of the most important components of digital product design. This article focuses on the common dos and don’ts of form design. Keep in mind that these are general guideline and there are exceptions to every rule.

Source: Design Better Forms — uxdesign.cc – User Experience Design

h/t @jcantroot