Where do UX research methods come from?

The field of UX research is relatively new, but its methods are not.

And while UX methods may have new names, many of these methods are specialized adaptations of methods with roots in other fields, well back into history.

When you understand the fields where the methods originally came from and how they’ve been adapted, you can effectively use them in UX research.

Here are twelve UX research methods and some of their interesting roots.

Jeff Sauro, PhD – Where do UX research methods come from?

UX Ecosystems: Designing a Patient’s Path to Health Care

In order to adequately design for an ecosystem, we must evaluate touch points across a continuum. When we move across the continuum in this way, we are better able to identify the gaps in care patients receive, their pain points, and where the ecosystem breaks for them. This allows us to discover the failures in consistent care and explore solutions.

Chris Kiess – UX Ecosystems: Designing a Patient’s Path to Health Care

Field studies and Intranet Redesign

The corporate intranet, and Enterprise Social Networks, has to support a broad range of users and many different functional use cases. Understanding the context of the people who use the platform, including the things they do that are not directly on the platform, is critical in providing a “right” design. 

“Identifying the real problem is one of the main reasons to conduct field research. After all, if you solve the wrong problem, it doesn’t matter how well you solve it. A great design of the wrong thing? It’ll still be the wrong thing. “ 

http://www.nngroup.com/articles/field-studies-intranet-redesign/

Service design: Isn’t it just UX with a different name? | GDS design notes

Service design is getting more and more attention in government at the moment, but many people still don’t understand what it is. The most common question I hear – from people both inside and outside government – is: “Isn’t that just UX (user experience) design?” Let’s be clear: service design and UX design are not the same, because a service is different from a user’s experience.

Source: Service design: Isn’t it just UX with a different name? | GDS design notes

 

Design Better Forms — uxdesign.cc – User Experience Design

Whether it is a signup flow, a multi-view stepper, or a monotonous data entry interface, forms are one of the most important components of digital product design. This article focuses on the common dos and don’ts of form design. Keep in mind that these are general guideline and there are exceptions to every rule.

Source: Design Better Forms — uxdesign.cc – User Experience Design

h/t @jcantroot

Only now are we starting to get to…

Only now are we starting to get to a point where computing resources aren’t holding interfaces back anymore. With today’s devices, everything can be animated—and increasingly everything is. The problem is that the design process hasn’t caught up to this change in technology. For the most part, interfaces are still conceived as separate, static screens and then linked together with relatively crude animations.

Motion with Meaning – Semantic Animation in Interface Design