Service design is no longer new or unknown. The practice is maturing as service design firms gain experience and organisations start to bring service design in house. Journey maps are all the rage, and everyone is talking about designing for the end to end customer experience. So what does it take to be a great service designer? How is it different from other design disciplines? What is the craft of service design? How might you build service design into your team? This talk will tackle these question and provide a foundation for exploring service design further.Jamin Hegeman – So You Want to be a Service Designer?
In my service design origin story I included a photo of me and a few others as part of a panel discussion for World Usability Day 2017.
Here’s the video from that talk.
This is one of those videos that everyone should watch at least once a year, just to remind them of the power of a smile and a kind word (or two).
When did teaching start being seen as such a bad career choice, the last resort of “those who can’t”? We (as a collective society) revere coaches in sports, and go to great lengths to find great coaches for our precocious little athletes.
Why don’t we give the same respect and support to, and expect the same greatness from, our kids’ first “life coaches”, their teachers?